Membership Plans
Digital Skyline provides services in the form of a Membership Program to help curtail the typical costs of hourly based service contracts. We have created a multi-tiered credit system (see table below) in order to provide an increase in benefits depending on your Membership level. Credits are automatically added to your account on a monthly basis. Unused credits are automatically carried over to the next month up to your maximum accumulation coinciding with your Membership level.
Premium Credits are also available and may be purchased separately. Premium Credits do not count toward your accumulated totals, and therefore never expire! Premium Credits may be purchased for special projects and can be used at any time. Premium Credits may also be used to ensure that you do not go over your monthly allotment. This system is designed to be flexible and to give you maximum benefit from our Membership services.
We are also planning on introducing special promotions from time-to-time where we will issue bonus credits as a reward to our VIP Members. For example, Bonus credits may be issued to Members who participate in our Member to Member discount program and more! Information on these bonus opportunities will be made available as these promotions go live.
| Feature | Bronze | Silver | Gold | Platinum |
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| Price per Month (USD) | $29.95 | $59.95 | $89.95 | $109.95 |
| Price per Year (USD) |
$329.45 (1 Mo. Free!) |
$683.43 (5% off) |
$1020.43 (5% off) |
$1253.43 (5% off) |
| Software | ||||
| Control Center Access |
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| Emergency hot-fix |
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| Support | ||||
| Premium forum support |
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| Email support |
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| Telephone support |
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| Emergency Bug Fix Escalation | – |
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| Principals Allowed | 1 | 1 - 2 | 1 - 3 | 1 - 5 |
| Initial Response Time* | 72 hr | 60 hr | 48 hr | 36 hr |
| Support Credits (per Month) | 40cr | 80cr | 120cr | 160cr |
| Max. Accumulated Carry-Over | 80cr | 160cr | 240cr | 320cr |
| Additional Credits (zero expiration!) | 100cr for $100 | 100cr for $95 | 100cr for $85 | 100cr for $80 |
| Expert Services | ||||
| Expert Site Review |
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| Performance Tuning |
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| Onsite Services | ||||
| Onsite Troubleshooting | Contact Us For Availability, Travel and Accomodations Extra! | |||
| Onsite Training | ||||
* Excludes weekends, holidays & scheduled maintenance windows and reflects maximum initial response times only.
Actual response times will depend on availability and resolution times will vary according to complexity.